Customer Service

General
Who manufactures Better Than products?
Better Than® products are made by Ainsworth Pet Nutrition Inc. who has been producing pet foods for more than 75 years, demanding high-quality ingredients from suppliers and thorough testing to ensure the utmost in product safety.

Ainsworth Pet Nutrition is committed to producing outstanding products every day and takes great pride in ensuring that its food and treats are wholesome, and most importantly, safe.

The company is based in the USA, headquartered in Meadville, PA.
How long has Ainsworth Pet Nutrition been in the pet food business?
Ainsworth Pet Nutrition has been producing high quality and safe pet food and treats for over 75 years. At Ainsworth Pet Nutrition, pets have been our sole focus since 1933 and our goal is to make the very best pet food for your animals at an affordable price.
What safety precautions has Ainsworth Pet Nutrition put in place?
Ainsworth Pet Nutrition demands the utmost in food safety and quality assurance from our suppliers. We maintain rigorous testing to ensure ingredient and product safety. Our commitment to safety surpasses anything in the Pet Food Industry today. In fact, we are the first pet food manufacturing company in the U.S. to receive a Facilities Food Safety audit rating of "Excellent" from the Safe Quality Foods (SQF) Level II auditing standard in accordance with the Global Food Safety Initiative.
Are Better Than treats OK for human consumption?
Pet food is not intended for human consumption, but food safety is our first priority and our quality and sanitation programs are designed to ensure that the products we make are safe. While we do not recommend ingestion, if consumed in small amounts the food will not cause harm.
How do I know Better Than treats are safe?
Better Than treats are made by Ainsworth Pet Nutrition®, and we only want the best for our furry family members. That's why our commitment to safety surpasses anything in the marketplace today. In fact, we are the first pet food manufacturing company in the U.S. to receive a Facilities Food Safety audit rating of "Excellent" from the Safe Quality Foods (SQF) Level II auditing standard in accordance with the Global Food Safety Initiative.
Better Than Ears® and Ears Minis®
Can I feed this to my puppy or is it just for adult dogs?
Better Than Ears are good for all ages of dogs, from puppy to adult. Depending on your dog’s size, we have two offerings of Better Than Ears – regular size and Mini’s for smaller dogs (about 25 pounds or less).
How many treats should I feed my dog?
Better Than treat products are intended for intermittent or supplemental feeding only. They are not a replacement for full feeding diets. Treat consumption should not exceed 10% of your dog's daily caloric intake.

For our Better Than Ears products, below is the recommended weekly limit of ears to feed per week.

Adult Dog Weight Limit of Ears to Feed per Week
10 lbs 4 to 5 mini ears
20 lbs 8 to 10 mini ears. 3 to 4 regular ears.
40 to 80 lbs 8 to 15 regular ears
80 to 100 lbs + 18 regular ears
How should you store the Better Than Ears products to maintain freshness and keep them from getting hard?
We suggest keeping Better Than treats sealed tightly in the package or in a sealed, air-tight container to maintain freshness.